Frequently Asked Questions
What is Care on Cue?
Care on Cue is a premier nanny placement agency in Delaware that specializes in connecting families with highly qualified, vetted, and reliable childcare professionals for various needs, from full-time care to one-off placements.
How does the agency work?
We handle the heavy lifting of childcare search by sourcing, pre-screening, and vetting caregivers. We match them with your family's unique requirements, saving you time and ensuring peace of mind.
Who are your caregivers?
Our network includes career nannies, educators, and experienced childcare providers who have demonstrated a commitment to professional growth and child development.
Services & Procedures
What types of care do you offer?
We provide a range of childcare solutions including on-call/last-minute care, scheduled part-time or full-time support, and specialized newborn care with experienced specialists.
How far in advance should I book?
While we specialize in last-minute needs, we recommend booking as soon as your schedule is confirmed to ensure the best possible match for your family's specific requirements.
Do you provide care for newborns?
Yes, we have specialists specifically trained in newborn care who can provide overnight assistance, daytime support, and guidance for new parents during the critical first months.
What happens if my assigned caregiver is unavailable?
In the rare event of an emergency or illness, our agency immediately works to find a qualified replacement so your childcare remains uninterrupted and reliable.
Fees and Payment
Transparent pricing and straightforward payment processes so you can focus on what matters most—your child's care.
What are your agency fees?
Our agency fees vary based on the type of service/ care tier requested. We offer competitive rates for both long-term placements and occasional care. Please contact us for a detailed fee schedule.
How do I pay my caregiver?
Caregivers are typically paid directly by the family. We assist in setting up payment terms and can provide guidance on industry standard practices to ensure a smooth process.
Are there any hidden costs?
No. We pride ourselves on financial transparency. All fees, including booking and placement fees, are clearly outlined before you begin the matching process with Care on Cue.
Vetting & Safety
How does Care on Cue vet its caregivers?
We employ a multi-layered screening process that includes in-depth personal interviews, comprehensive background checks, social media screening, and direct professional reference verification. Only caregivers who meet our high standards for safety, experience, and character are invited to join our pool.
What qualifications do your nannies have?
Every caregiver is required to have significant childcare experience, active CPR and First First Aid certifications, and a clean driving record. Many of our caregivers also bring specialized backgrounds in education, nursing, or early childhood development to provide an enriched experience for your children.
Why choose Care on Cue over other options?
Unlike directory sites, we handle the entire vetting process and matching curated specifically for your family’s needs. We focus on quality over quantity, ensuring you only meet candidates who are a true fit for your family’s dynamic and schedule, saving you time and providing peace of mind.
What is the coverage area and fee structure?
We primarily serve the state of Delaware and surrounding communities. Our fees are based on the type of placement (long-term, temporary, or on-demand). We strive for full transparency—service fees and caregiver payment expectations are outlines on the "Our Process" page, and an approximate personalized quote created based on your specific care needs after a booking is made.